FAQ

How long will it be until I receive my fudge?
You can expect to receive your fudge in 5 - 7 days with our standard postage option, and 2 - 3 days with our express option.

Will my fudge melt in the post? Do I need to be home to receive it?
Thankfully no, your fudge will not melt in the post! Our fudge is lab certified to be shelf stable, which means it can happily live outside the fridge.  It's helpful to think of fudge like a block of chocolate - it's fine out of the fridge but it will still be affected in a hot car, or if left in the sun. You don't have to be home to receive your fudge but it does minimise the chance of your fudge getting warm if the weather is hot.

How long will my fudge last?
The best before date of your fudge will be on the sticker on the bar.  It will be between 5 - 8 weeks. Our fudge recipes have a high butter content and no added preservatives, so the shelf life is shorter than other store bought varieties. The difference in taste is so worth the shorter shelf life and trust us, you'll have devoured your fudge well before the best before approaches. 

What do I do if something is wrong with my order?
In the rare case that something in wrong with your order, please do not hesitate to contact us at admin@thefudgebar.com.au. Please include photos and your order number. We will make sure we reply to you within 2 business days to help resolve your concern.

I loved my fudge! How do I let you know?
We would love to hear your thoughts and photos of you enjoying your fudge! Please email us at admin@thefudgebar.com.au.  

I'm coeliac - can I eat your fudge?
You can eat every flavour on this website EXCEPT Cookies and Cream.  However, if you are extremely allergic or intolerant to gluten, we recommend you steer clear of our fudge as our equipment is used to produce our cookies and cream flavour.  While it's extremely unlikely you will be affected, there could be trace amounts on the equipment. The Fudge Bar takes no responsibility for allergic reactions. 

I'm Vegan, can I eat your fudge?
We are currently working on 4 new Vegan flavours to release on our website which is really exciting. Watch this space.